Cancellation & Refund Policy

Cancelling your plan

You can cancel a monthly or annual plan at any time by writing to us through the request form (choose “Other”), or from the app’s billing settings where that option is shown. When you cancel, your plan stays active until the end of the period you have already paid for, and it will not renew after that. Your data stays available to export.

Refunds

• First payment: if you ask within 7 days of your first payment for a plan, we refund it in full.
• After 7 days: we do not give pro-rata refunds for the unused part of a monthly or annual period. Your plan simply runs until the end of the period.
• Renewals: if a renewal was charged and you did not mean it to be, write to us within 7 days of the charge and we will look at it fairly.
• Failed or duplicate payments: if money left your account but the payment failed, or you were charged twice, we refund the extra amount in full to the original payment method.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once we approve a refund, the time it takes to reach you depends on your bank or card issuer; it usually takes several working days. We cannot refund to a different account or in cash.

GST invoices

Every payment comes with a GST invoice. If you give your GSTIN at checkout, the invoice is in your firm’s name. When we make a refund, we issue a credit note where GST law requires it.

How to ask

Use the request form (choose “Other”) with your firm name, the payment or order ID and the date. See also our Terms of Service.